- Industry: Technical Services Solutions to Federal Government
- Employees: 8,000 employees in 42 states and 40 countries
- Started using ROCS: September 2005
In a nutshell, what does ManTech do?
ManTech is a provider of technologies and mission-critical national security programs for Intelligence Community; the departments of Defense, State, Homeland Security, and Justice; the Space Community; and other U.S. federal government agencies.
How did you first hear about ROCS?
You guys called my office several times before I actually spoke with you. I found out you were students helping fellow students and running a legitimate business.
Were you using another agency before working with us?
No, I hadn’t used agencies in the past.
(Interview paused for a floor evacuation because of a “burning smell,” which was later determined to be nothing more than an A/C kicking on.)
What were your first impressions of the ROCS team when you first met us?
Nice, Smart, Entrepreneurial guys. I was impressed that you guys kept trying to reach me. After doing a little research and meeting with you, I wanted to find a way to work with ROCS.
How are you using your students in your office? What kind of work are you using them for?
The first student was hired to work as a receptionist during the afternoon hours. We needed someone reliable, professional, and friendly to fill in for our longtime receptionist, so she could take part-time hours instead. Kela (the student), now works as an Executive Assistant/Aide to a member of the Executive staff. Essentially, he created a place for himself after graduation. The other student began in our office as a receptionist and is now in her Senior year at Mason. However, she’s now in an HR role at ManTech.
How has working with ROCS benefited your company, as opposed to agencies in the past?
You guys provided me with some great students that have decided to stay with ManTech.
How many students did you have working at one time?
2
How many other HR or other departments in your office are using ROCS (if applicable)?
One of your students worked on the Executive Level and the other student worked in our HR department.
How did the student fit into your office? Was it easy for you to adjust to their presence?
They both fit in well and have become our employees. It was easy for us to adjust to their presence in the office. Both of the students were very nice, professional, and respectful – that in itself is good for first impressions.
Do you plan to use ROCS again in the near future?
Yes, definitely.
What do you like best about working with ROCS
You guys really care about the students you work with. You guys did whatever it took to make your customer happy. Again, I can’t believe one of your internal employees actually showed up for the day. I thought it was funny, but was impressed that you guys were so resourceful—even at the last minute.
What can we improve upon?
Fixing the phone system. I could never reach you the first time. It seemed as if the phone calls were dropped or weren’t being handled properly.
(Status: We definetely had some growing pains with our automated phone system. We’ve now upgraded to a top of the line system and always have someone (a real person) ready to answer within 2 rings during business hours. No more automated attendant or confusing options. Can you hear us now? Good.)
Would you recommend our company to a friend?
Yes. I’d also recommend you to other departments at ManTech as well.
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