Bilingual (Spanish) Consumer Education and Referral Specialist in Arlington, Va

Full Time (10 am - 7:00 pm) - $12-14 per hour

Position Goal

The Consumer Education and Referral Specialist supports Child Care Aware's (CCA) mission to ensure that all families who need child care have access to resources that support them in making informed choices for their families, finding care, becoming savvy users, and understanding child care's role in early learning and school success.

General Function

The Consumer Education and Referral Specialist contributes to CCA's mission by providing consumer education and referring families to their local child care resource and referral (CCR&R) service via a toll-free hotline and website Spanish and English, and updating Child Care Aware database.

Responsibilities include, but are not limited to

• Answer all Child Care Aware calls and web site requests and provide child care information to customers.
• Enter and maintain customer and CCR&R data in CCA database
• Prepare CCA usage, trends, and other activities reports.
• Process child care subsidy applications
• Other duties as assigned.

Required Experience, Skills and Abilities

• Fluency in Spanish.
• Experience in child care, family support, or child care consumer education and referral.
• Demonstrated successful experience in providing exemplary customer service.
• Strong oral and written communications skills.
• Strong computer skills including; word processing, data entry, database management and reporting, Internet use, email.
• Time management skills and the ability to work in a fast changing and fast paced environment.
• The ability to prioritize tasks, handle multiple projects or responsibilities.

Working Conditions Include

• Extended periods of sitting
• Some travel may be required, where prolonged standing and lifting of 25 pounds or more may be required.
• Extensive and simultaneous use of computer and telephone

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