Membership Information Coordinator in Arlington, VA

Position Goal

The Membership Information Coordinator contributes to the organization's mission, vision, and values by performing key functions in support of client's membership. This person works closely with senior staff to ensure the timely and thorough completion of all tasks necessary to successfully market client membership, products and services to current and potential members. This position includes both administrative and programmatic functions.

Position Duties and Responsibilities

• Implement the client membership database to include invoicing, certificate distribution and applications.
• Maintain, analyze and suggest enhancements to client membership database.
• Maintain highest accuracy of membership information.
• Participate in the coordination of membership campaigns and renewal events with Director of Child Care Resource and Referral Services and administrative staff.
• Provide excellent customer service to client members through both voice and electronic channels.
• Assist client members and the public with membership-related support services.
• Implement an aggressive internal and external membership recruitment and retention strategy.
• Administer membership benefits and communications.
• Implement membership solicitations, renewal communications and application processes.
• Support negotiation of membership benefits with partners.
• Implement membership customer service resolution process to address membership questions electronically or by phone in a timely manner.
• Respond to basic resource and technical assistance calls from current or potential members.
• Track and report membership specific data to include revenue, satisfaction surveys and membership count.
• Support content maintenance of membership web pages, programs, and other materials and resources designed to support client's current members.
• Coordinate the distribution of all mailings and other materials to the membership.
• Other duties as assigned.

Qualifications

Must have good organizational, verbal, and written skills, as well as strong analytical, problem-solving, and computer skills (Power Point, MS Word, Excel, and Access or other data management system), as well as strong knowledge of Internet. Bachelor's degree in business, marketing, or related field required. Experience in membership services preferred. Child Care Resource and Referral or early childhood experience a plus.

Knowledge

• B.S. or B.A. degree preferred Proficiency with databases, HTML authoring/tagging preferred

Skills

• Excellent computer skills and experience with the Microsoft Office suite of products.
• Very strong organizational skills and dedication to quality.
• Project management skills to manage complex and varied projects.
• Exceptional interpersonal skills to engage colleagues, members, potential partners and collaborators to work on projects of mutual interest.

Ability

• Ability to establish and maintain credibility with a variety of members.
• Ability to stay current and embrace new technology and skills quickly.
• Solid customer service abilities.
• Ability to multi-task in a fast-paced work environment.
• Ability to work independently, to work in teams, and to work well with individuals of varying backgrounds and skill levels to achieve goals.
• Ability to build high functioning teams, demonstrate loyalty and high degree of commitment to achieving organizational goals and objectives.