Company Description
The company is a not-for-profit education organization of leading graduate business schools worldwide, dedicated to creating access to and disseminating information about high quality graduate management education. The organization sponsors the Graduate Management Admission Test (GMAT), its primary service that is used as part of the admissions process by graduate management programs around the world
The company corporate Project Management Office (PMO) resides in the Business Technology department and serves as a Center of Excellence for major company projects and initiatives. Business Technology is responsible for the development, maintenance, architecture, operations, and security of the Council's IT investments; including its network infrastructure, applications, data, data centers and the desktop computing environment.
The PMO ensures that both business and technology projects are carried out consistently and successfully in accordance with organizational strategies. This function develops, maintains, and enforces the standards and methodologies that improve project performance. It provides project management and support; consulting on internal initiatives, and training; as well as serves as a single source of information on project activity across the enterprise.
Minimum Requirements
- Bachelor's Degree in business administration, information systems, or related field.
- Three (5) or more years of business analysis experience.
- Three (5) or more years in technology consulting or working in a role that interfaces between technology and business functions in an organization.
- Demonstrated experience working on technical, application development, or business improvement projects.
- Demonstrated experience with various methods for gathering requirements, such as JAD/RAD sessions, one-on-one interviews, surveys, etc.
- Demonstrated experience writing requirements/functional specifications and maintaining requirements traceability for software development efforts.
- Demonstrated experience in process reengineering.
- Advanced knowledge and proficiency in Word, Visio, PowerPoint, and Excel.
Desired Skills
- Certification in business analysis.
- Experience working with a requirements tool.
PMO is seeking a Business Analyst, who has a proven track record in four key areas:
- Collecting and documenting business/system requirements and functional specifications that are clear, concise, measurable, traceable, and testable.
- Leading the planning and implementation of process improvement initiatives to gain efficiencies, promote cross-functional interaction, and leverage technology.
- Building and sustaining business knowledge and good working relationships to effectively translate organizational needs into technology solutions.
- Applying professional experience and industry best practice in the business analysis role to increase the competencies, skill level, and knowledge base of internal staff.
The successful candidate will demonstrate the ability to work independently in a fast-paced environment-supporting a variety of projects and initiatives; quickly learn about GMAC business operations, functions, and applications; as well as foster positive working relationships with all levels of the organization. The ideal candidate will possess specialized experience and training in technology projects.
Expected Results + Responsibilities
This section details Expected Results and Responsibilities for each of the five key areas. Expected Results answer the question, "What accomplishments and outcomes will the Council see in 1 to 2 years, generated by a successful employee in this role?" Responsibilities answer the question, "How will the employee go about generating the expected results at GMAC ?"
- Collect and document business/system requirements and functional specifications that are clear, concise, measurable, traceable, and testable. (60%)
Expected Results
- Business users can clearly understand and validate that documented business/system requirements accurately reflect their needs and are met by the final project deliverables.
- Developers and other technical staff receive functional specifications documents that are comprehensive, follow a standard format, and provide adequate detail to successfully develop applications.
- Project managers are able to complete initiation and planning phases of projects faster and more efficiently-providing business with a clearly defined road map that facilitates delivery of business value.
Responsibilities
- Gather, develop, and document business/systems requirements that are clear, complete, concise, measurable, testable, and traceable.
- Write detailed functional specifications for new and changed software that are comprehensive, follow a standard format, and provide adequate detail to successfully develop applications.
- Support project managers in facilitating requirements gathering and verification activities.
- Elicit business requirements using a variety of techniques and tools-such as work sessions, interviews, and surveys.
- Apply the most appropriate approach towards requirements gathering, based on the unique composition of the project team (e.g., differing levels of technical savvy, communications styles, and approaches to work).
- Track requirements/specifications throughout the entire software development life cycle (SDLC) to ensure that all requirements are met by the solution design, tested, and successfully delivered.
- Assist in selecting, implementing, and supporting a system to collect, manage, and maintain requirements.
- Develop detailed use cases and process flow diagrams in support of the requirements and testing processes.
- Assist the quality assurance specialist and project managers in creating test scripts and conducting the testing of business applications.
- Act as a liaison to specific business functions by triaging and communicating system support needs to the Application Development Team.
- Lead the planning and implementation of process improvement initiatives to gain efficiencies, promote cross-functional interaction, and leverage technology. (20%)
Expected Results
- PMO is sought out as a resource to assist with developing and streamlining business processes leveraging technology.
- Business Analyst is recognized and sought out for his/her subject matter expertise in process improvement.
- Knowledge gained through business process improvement efforts is shared with the rest of the PMO and BT team members, so that they can be more successful in their roles.
- Cross-functional coordination improves and is streamlined as a result of process reengineering activities facilitated by PMO.
Responsibilities
- Assess, document, and recommend improvements to current business processes that can increase the advantages gained from technical and non-technical solutions.
- Document changes made to business processes impacted by projects or application development work, and archive them in the BT Enterprise Architecture repository.
- Build and maintain business knowledge and good working relationships to more effectively translate organizational needs into technology solutions. (10%)
Expected Results
- Business Analyst is recognized by peers and leadership as a valuable contributor regarding their functions and customers/clients.
- Stakeholders report that the Business Analyst:
- Is a strong collaborator who works well with staff at all levels of the organization.
- Is a quick study and keen observer of business challenges, needs, and goals.
- Possesses the knowledge and skills necessary to help resolve business challenges.
Responsibilities
- Build and maintain broad knowledge and understanding of business functions, including: Products and Services, Client Services, Research and Development, International Operations, etc.
- Proactively share relevant information about internal customers to the PMO and BT teams by quickly absorbing new information about the business environment.
- Garner enthusiasm for implementation of efficient and effective processes across the Council through consulting, influence, and buy-in.
- Adapt to changes in the business environment, without taking a prescriptive or rigid approach to process.
- Apply professional experience and industry best practice in the business analysis role to increase the competencies, skill level, and knowledge base of internal staff. (10%)
Expected Results
- Other business analysts in the organization learn new methodologies and techniques to help identify gaps in and bring clarity to the articulation of business and system requirements.
- PMO team utilizes the Business Analyst's expertise and skills to deliver high-quality and value-added results.
Responsibilities
- Take proactive steps to engage and collaborate with other business analysts in the organization.
- Develop and/or apply innovative concepts or technologies as a consulting resource to internal customers.
- Provide in-house formal training and create/recommend resources in support of the business analysis role and processes.
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