Software Support Specialist in Vienna, VA

Job Responsibilities

• Comfortable with client interaction and ability to work with staff and clients to solve problems and maintain high standards of customer service
• Be the 1st and 2nd line of any issues customers and clients may encounter
• Two solid years experience in software support, installation, configuration, training and troubleshooting preferred
• Experience in the mortgage banking industry is a significant plus
• Rotating between in-house customer technical support and on-site installation, configuration and training
• Present an excellent company image, as you will be the point person responsible for all support, installation, upgrade and training activities with our customers
• Provide technical support for our customers (via phone, email, web and remote desktop)

Job Requirements

• Must have experience with Client-Server web based application installation, configuration and support. (They are a web based solution, running on Microsoft's IIS, developed in .NET and C# also utilizing SQL server)
• Typical end-user workstation configurations, OS installation (XP, Vista, Windows 7), and hardware configuration
• Microsoft Server 2003 and 2008 Operating systems
• Active Directory
• Microsoft Internet Information Server (IIS) set up, configuration, management and administration
• Microsoft SQL Server - Basic Management
• Configuration and creation of basic SQL Scripts and queries. Configuration and creation of ODBC Connections and Database Views
• Setup and troubleshooting of basic computer networking systems
• Development and maintenance of end-user documentation and training materials
• Development and maintenance of customer FAQs
• Development and management of project schedules and reporting
• Familiarity with high volume document scanners and multi-function devices
• Bug tracking and version control software such as CVS or Surround
• Setup and troubleshooting of VPN systems
• General computer programming skills

About the Company

The company was founded in 1998 by mortgage industry veterans who solely focus on paperless solutions for the mortgage industry. Since it's founding, they have pioneered many industry firsts and has on-boarded virtually every major investor. Their award-winning technology drives the industry's premier e-delivery solution and our end-to-end paperless platform, Enterprise Center.

Headquartered in Vienna, Virginia, the company also has a software development-focused location in Blacksburg, Virginia. The team embodies the mission of helping mortgage lenders simplify the end-to-end mortgage process and increase their profits, and they are focused on the company's commitment to deliver best of breed e-solutions to the mortgage industry focused directly on customer needs.