IT Support Intern in Alexandria, VA

Job Overview

A government-consulting firm that specializes in assisting government healthcare organizations is seeking an IT Support intern. The intern will function as helpdesk support, trouble shooting in a Windows environment.

PLEASE NOTE: You are required to pass a background check for this position. Your credit, criminal, employment and educational history will be verified before an offer of employment is extended. US citizens and permanent residents only.

Job Responsibilities

• Install and perform minor repairs to hardware, software, and peripheral equipment following design or installation specifications.
• Provides technical support and guidance to users (both onsite and remotely).
• Provides documentation/project tracking and management reporting.
• Set up equipment for employee use, performing or ensuring proper installation of cable, operating systems, and appropriate software.
• Update IT logs.
• Maintain inventory of all systems.
• Conduct computer diagnostics to investigate and resolve problems.
• Develop training materials, and/or train users in the proper use of hardware and software.
• Refer major hardware or software problems or defective products to vendors or technicians for service.
• Research and prepare evaluations of software or hardware and recommend improvements or upgrades.

Job Requirements

• Currently pursuing or completed a BS, MS in Computer Science or Information Technology or related field.
• Experience working in an IT department or PC support, or in another technically focused service environment.
• 1-2 years of Windows / PC Support required.
• Loves computers and helping people solve their computer problems.
• Software / Hardware maintenance experience required.
• Experience in basic Microsoft server configuration and support.
• Must possess strong analytical skills, be attentive to detail, and be a problem solver.
• Must exhibit excellent communication and interpersonal skills.
• Must possess technical writing skills.