Systems Support Analyst in Fairfax, VA

Full Time - $18 - 20 per hour

Job Overview

The Systems Support Analyst is responsible for the ongoing support of the company's computer users.

Responsibilities include, but are not limited to

• Support for all desktop applications including worksheet, database and word processing and problem identification and error resolution.
• Responsible for diagnosing and resolving all hardware issues including printing and network access issues.
• May conduct one-on-one training as needed.
• Participate in the introduction of new technologies to the company's Customer Community.

Essential Functions (and % of time spent)

• Respond to Customers Request for Assistance. (70%)
• One-on-one training. (10%)
• Participate in the rollout of new applications and technologies. (10%)
• Analyze requests for assistance to determine call patterns. (10%)

Basic Qualifications

• One year of extensive microcomputer experience supporting Microsoft Windows 2000/2003/2008, Microsoft Office and other office productivity applications.
• Microsoft Certified Systems Engineer, A+, Net+ Certifications desirable.
• Must be able to work with a diverse customer community often under short deadlines.
• Must possess the ability to relate computer concepts to less knowledgeable customers.
• Must possess the ability to adjust to changing deadlines and priorities.
• Experience with electronic mail, remote access virtual private network technology and the support of Blackberry and iPhone devices desirable.
• Bachelor of Science or Arts is desired.
• Exceptional verbal and written communications skills required.

Company Info

The company is one of the nation's largest independent hospitality management companies. The company's current portfolio of managed properties includes 66 hotels, resorts, and conference and convention centers.

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