IT Support Analyst in Arlington, VA

Full Time // $15 per hour // Temp-to-permanent ($42-55k upon permanent hire)

Description

A medium sized software company in Arlington, VA is looking for an IT Support Analyst. The candidate's main responsibility is to maintains desktop hardware and software, and respond to Tier 1 and Tier 2 service desk requests. The ideal person is customer-service oriented, friendly, and personable.

Job Duties include

• Serve as first point of contact for all internal customer support requests.
• Provide necessary support for all Service Desk assigned desktop hardware and software related trouble tickets.
• Provide support service to include maintenance, installation, movement and removal of desktop related equipment
• Recommend and schedules repairs and upgrades.
• Maintain desktop hardware and software inventory databases

Required Qualifications

• Experience with Windows 2003 server, AD and Windows Vista and XP OSes.
• Knowledge of Dell hardware and software, emphasizing in Microsoft products
• Experience with Unix systems and Macintoshes and plus
• Must be able to life 50 pounds
• Knowledge of IP networking

Required Skills

• Excellent customer service skills.
• A self-starter who is able to work independently
• Excellent communications and interpersonal skills.

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