Help Desk Intern in Reston, VA

Main Responsibilities

• Install, maintain and support desktops and laptops based on Microsoft Windows with MS Office and other office applications.
• Troubleshoot, diagnose and resolve issues with PC and laptop configurations, network connectivity, printers, and peripherals. Position is end user facing.
• Be a front line support for all technical issues in the office.

Requirements

• Current Student who is studying Information Technology or related field
• Understanding of Active Directory, Microsoft Exchange, Microsoft Windows Servers, Scripting, Backup software, and Group Policy Object (GPO) is desirable.
• The ideal candidate will have experience with enterprise servers and SAN hardware. Experience with Citrix, VMware, SQL Databases, and enterprise anti-virus/spam security products is a plus.
• We anticipate that this individual will work 20-25 hours/week and ideally some hours every weekday. They must work at least 2 days per week during morning hours (beginning 9 am). This is to provide overlap with our IT employees in London.
• We are seeking a student that is looking for a 6 to 12-month assignment.

Company Info

Mobile Technology Company that helps the world's leading mobile network operators optimize their customer experience and dramatically reduce the cost of network ownership. Over a billion people in 106 countries benefit from their technology.