Help Desk Assistant in Arlington, VA

Job Duties

As a help desk assistant you will be responsible for the repair, installation and maintenance of personal computer hardware and peripherals, either at the customer's location or through a remote connection. The work would take place starting around 9 or 10 a.m. until close Tuesdays through Thursdays.

There is a possibility of the position turning full-time. The hours are estimated to be between 15 and 25 hours each week depending upon customer demand. Responsibilities will include:

• Install and upgrade PC and network device hardware
• Optimize and Troubleshoot the performance of computer workstations
• Manage, administer and secure Local Area Networks
• Optimize and Troubleshoot the performance of LAN and network devices
• Work with Systems Administrators and Network engineers to troubleshoot and resolve computer and network issues

Job Requirements

• Current student or recent grad studying IT, information systems, or computer science
• Microsoft certifications (MCDST, MCSA, MCSE) highly desired
• Comp TIA certifications (A+, Net+, Security+) highly desired
• Strong knowledge of Windows and MAC OS
• Great communication skills - both written and verbal; previous customer service experience is helpful
• Clean driving record - employee will occasionally travel to client sites in company car
• Previous hands-on experience preferred - academic, recreational or professional

About the Company

This franchise is one of a national network providing comprehensive information technology services to small and medium-sized businesses in the Washington, DC area.

They provide networking, security, data, telephone and email services, hardware and software support as well as a variety of consultation and preventative maintenance services typically only available to larger organizations. They offer more services than most computer companies and focus on preventing IT disasters.

The office is located at a great spot in Arlington and offers a laid back environment(for the right hard worker). You will have the chance to grow with them and carve out a niche based on your talents and interests. It's a great opportunity to gain experience across the board in IT without the stuffy corporate atmosphere.