Banking Associate (Bilingual - Spanish)

Customer Service

Contract to Perm
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Why You Want to Work Here:

We are a large financial institution serving customers and members in North, Central, and South America. In this position you will assist Spanish speaking customers with a wide variety of products and services. You will also be responsible for being a subject matter expert with the ability to advise how to best utilize company products and services in order to meet personal financial goals and provide the highest quality of customer service. We offer ample room for growth and opportunity for career advancement.

Responsibilities of the Bilingual Banking Associate:

· Open various new accounts, process necessary information and educate the customers as to services/products available as a result. (For example, Visa check card, online banking, automated teller, etc.)
· Assist with wide variety of customer services including open/close Shared Certificates, maintain Safe Deposit Boxes, assist customers with checkbooks, process credit card/loan applications for customer, manages outgoing wires, solve fraud issues, notary, close accounts, etc
· Assist customers with opening CD’s and educate customers as to penalties, earnings, etc.
· Explain and expedite the opening, closing, transfer, and rollover of IRA certificates
· Provide back up coverage for tellers as needed
· Answer all incoming telephone calls and email inquiries
· Provide 1st tier technical troubleshooting support to customers experiencing application and/or browser compatibility issues
· Utilize multiple databases simultaneously to review and resolve inquiries related to the applicable service
· Clearly document all customer conversations in call tracking system
· Coordinate responses with the appropriate personnel if customer requires an escalated level of support
· Willingness to learn and commit to applicable laws and regulations

Requirements of the Bilingual Banking Associate:

· Some college, or an equivalent combination of education and experience, including through military service will be considered
· Bilingual Spanish language skills required, need to be able to write, read, and speak both Spanish and English
· Previous experience working in banking or with a FCU or other financial institution
· Competency with computer skills (e.g., for database, web applications, and email)
· Excellent verbal communication skills with an emphasis on proper grammar, etiquette, and vocal qualities such as tone, inflection, and enunciation.
· Must live within a commutable distance to the DC office
· Experience corresponding to clients and customers over the phone
· Strong interpersonal skills with demonstrated ability to work effectively on teams
· Demonstrated ability to remain poised under pressure

Washington, DC
$40-50k + Excellent Benefits
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ROCS Grad Staffing serves these cities and more:

Arlington, VA

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Reston, VA

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Vienna, VA

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Ashburn, VA

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Washington, DC

Bethesda, MD

Rockville, MD

Frederick, MD

Silver Spring, MD