Customer Service Agent

Customer Service

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Why You Want To Work Here:

This is a unique opportunity to join the exciting and rapidly growing sports gaming industry in the United States. Our primary focus is to exceed the Customers expectations and to execute everything possible to provide them with the best experience. From there, what follows is professional, friendly and knowledgeable service. We offer ample room for career growth and excellent benefits.

Responsibilities of the Customer Service Agent:

  • Provide world-class customer service by responding to customer emails and online chats
  • Process and resolve incoming and outgoing contacts in a multimedia environment
  • Process pertinent information into relevant databases
  • Complete tasks assigned during shift
  • Build relationships and manage cross selling of products and services
  • Problem solve tasks and issues during each shift
  • Handle and take full responsibility for customer related queries
  • Perform extra tasks given by managers / shift supervisors as required

Requirements of the Customer Service Agent:

  • Bachelor’s degree
  • Previous experience in a call center or fast paced environment preferred
  • Strong written and verbal communication skills
  • Strong customer service skills
  • Willing and able to work in a 24/7 shift environment within the gaming/gambling industry
  • Employee must be able to qualify for licenses and permits required by federal, state and or local regulations
  • Ability to manage stress within a fast paste environment
  • Ability to build relationships across internal and external teams
  • Strong verbal and written communication skills  
  • Demonstrated ability to practice sound decision making

Customer Service Agent
Arlington, VA (hybrid work environment)
 24/7 environment, 8 hour shifts
 $40-45k + Excellent Benefits
Apply now

ROCS Grad Staffing serves these cities and more:

Arlington, VA

Fairfax, VA

Alexandria, VA

Reston, VA

Herndon, VA

Vienna, VA

Great Falls, VA

Falls Church, VA

Crystal City, VA

Winchester, VA

National Landing, VA

Oakton, VA

Chantilly, VA

Centreville, VA

McLean, VA

Burke, VA

Clifton, VA

Lorton, VA

Manassas, VA

Purcellville, VA

Sterling, VA

Ashburn, VA

Leesburg, VA

Springfield, VA

Tysons, VA

Washington, DC

Bethesda, MD

Rockville, MD

Frederick, MD

Silver Spring, MD