Customer Service Representative (Bilingual / Spanish)

Customer Service

Contract to Perm
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Why you want to work here:

This is a great opportunity for someone who’s looking for good work/life balance.  Not a standard call center, lots of variety.  Low call volume, typically 20-25 calls a day.

Job Duties and Responsibilities:

  • Handles a variety of customer service administrative activities assisting members through telephone, email, and fax.
  • Covers switchboard as scheduled and requested.
  • Assists members and employers with the test registration/scheduling process.
  • Processes record update authorization forms.
  • Performs data entry for various testing and programs
  • Provides coverage of mailroom when needed and assists with mailings and other special projects as requested by different departments.
  • Performs other related duties as assigned or requested.


  • Bachelor’s degree or some good customer service experience.
  • Ability to read, write and speak in Spanish
  • Prior phone experience (This job you will answer 20-25 calls a day)
  • Excellent verbal communication and problem solving skills.
  • Good typing and computer skills required.
  • Organized and demonstrated ability to work as a team player.
  • Ability to work with minimum supervision.

About our Organization:

We are a medium sized association with a small customer service team and looking to add an additional teammate. We have a great work life balance and wonderful benefits. 

$12-14/hr (Salaried Opportunity $32-35K + Great Benefits)
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ROCS Grad Staffing serves these cities and more:

Arlington, VA

Fairfax, VA

Alexandria, VA

Reston, VA

Herndon, VA

Vienna, VA

Great Falls, VA

Falls Church, VA

Crystal City, VA

Winchester, VA

National Landing, VA

Oakton, VA

Chantilly, VA

Centreville, VA

McLean, VA

Burke, VA

Clifton, VA

Lorton, VA

Manassas, VA

Purcellville, VA

Sterling, VA

Ashburn, VA

Leesburg, VA

Springfield, VA

Tysons, VA

Washington, DC

Bethesda, MD

Rockville, MD

Frederick, MD

Silver Spring, MD