Customer Service Representative

Customer Service

Contract to Perm
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We are a growing non-profit organization looking to expand our partnerships. You will provide outreach and customer service to nonprofits regarding submission of partnership applications and complete a thorough review of each  and follow up as necessary. 

Duties and Responsibilities of Customer Service Representative:

  • Effective verbal and written communication of our partnership criteria to nonprofit partners and interested organizations.
  • Utilize the online application system to troubleshoot and provide assistance during the nonprofit eligibility process.
  • Conduct a comprehensive review of assigned partner eligibility applications to ascertain if our partnership criteria are met, which includes a detailed and thorough review of each nonprofit’s programmatic information, IRS Form 990, and financial statements.
  • Clearly document and communicate findings to nonprofit partners and new organizations by phone and email.
  • Ensure nonprofit partners and organizations are aware of deadlines and work with them to address application deficiencies.
  • Track the flow and status of assigned partner eligibility applications.
  • Respond to email inquiries.
  • Maintain written correspondence by preparing and filing documentation.
  • Enter collected documents and data into the applying organization’s online application.
  • Use the information collected in the partner eligibility application process to complete, assemble and review. documentation for the Combined Federal Campaign.
  •  Perform additional administrative tasks as needed

Education and Experience Requirements:      

  • High School diploma or GED required; Bachelor’s degree (preferred)
  • Familiarity with IRS Form 990 (preferred but not required)
  • Intermediate proficiency in utilizing Microsoft Outlook, Teams, Word, and Excel is required
  • Must possess basic computer skills including use of the Internet
  • Minimum 2 years customer service, data entry, clerical or administrative experience required
  • Ability to understand, interpret and communicate complex information to a diverse audience
  • Strong organizational and record-keeping skills
  • Self-motivated and resourceful learner
  • Strong customer service and interpersonal skills
  • A strong attention to detail
  • Must work well as an individual contributor and team member
  • Must be able to assimilate quickly and work in a fast-paced environment

Apply now

ROCS Grad Staffing serves these cities and more:

Arlington, VA

Fairfax, VA

Alexandria, VA

Reston, VA

Herndon, VA

Vienna, VA

Great Falls, VA

Falls Church, VA

Crystal City, VA

Winchester, VA

National Landing, VA

Oakton, VA

Chantilly, VA

Centreville, VA

McLean, VA

Burke, VA

Clifton, VA

Lorton, VA

Manassas, VA

Purcellville, VA

Sterling, VA

Ashburn, VA

Leesburg, VA

Springfield, VA

Tysons, VA

Washington, DC

Bethesda, MD

Rockville, MD

Frederick, MD

Silver Spring, MD