Customer Service Representative (Remote Start)

Customer Service

Arlington
,
VA
Contract to Perm
Apply now

Customer Service Representative

Arlington, VA
Full-Time

Why you want to work here:

Gain valuable experience within the nonprofit sector in a professional office environment. This is a great opportunity for a recent college graduate desiring to positively impact others.

About the Company:

Non-profit organization

Benefits/Perks:

  • Mission-oriented non-profit where you contribute to a common good
  • Learn basics of government contracting and connection to non-profit organizations 
  • Welcoming and collaborative work experience with occasional company lunches

Culture:

  • Rewarding/Impactful/Service-Oriented
  • Young and vibrant work environment
  • Trusting and easy-going management 

Job Qualifications for Customer Service Representative:

  • Completed Bachelor's degree
  • Excellent customer service skills, prior office experience
  • Good communication skills (oral, written, and listening).
  • Conflict resolution skills.

Position Duties and Responsibilities for Customer Service Representative:

  • Serve as liaison for parents, provide exceptional customer service support in navigating fee assistance program policies and procedures.
  • Update client information and data into automated database system.
  • Coordinate and monitor resolution to concerns from parents regarding fee assistance program.
  • Maintain respectful, professional working relationship with military families.
  • Maintain high-ethical standards including maintaining strict confidentiality.
  • Assist with special projects and other functions as needed to accomplish company objectives.
Apply now

ROCS Grad Staffing serves these cities and more:

Arlington, VA

Fairfax, VA

Alexandria, VA

Reston, VA

Herndon, VA

Vienna, VA

Great Falls, VA

Falls Church, VA

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Winchester, VA

National Landing, VA

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Chantilly, VA

Centreville, VA

McLean, VA

Burke, VA

Clifton, VA

Lorton, VA

Manassas, VA

Purcellville, VA

Sterling, VA

Ashburn, VA

Leesburg, VA

Springfield, VA

Tysons, VA

Washington, DC

Bethesda, MD

Rockville, MD

Frederick, MD

Silver Spring, MD