Customer Service / Technical Support Representative

Customer Service

Fairfax
,
VA
Contract to Perm
Apply now

Why You Want to Work Here:

This is an awesome opportunity for a recent graduate that is looking to make an impact on a growing company. We have an aggressive growth plan in the coming years and you will have the opportunity to influence strategic decisions. If you are proactive, customer centric, have the ability to see potential for improvement and present solutions, this is the place for you!

We Offer: 

  • Room for growth
  • Friendly small-team environment 
  • Ability to work directly with President and Founder
  • Health, Vision, Dental
  • Profit Sharing
  • Flexible Spending Account
  • Paid Time Off 
  • Tuition Reimbursement
  • Short Term Disability
  • Long Term Disability 
  • Life Insurance 
  • Paid Maternity Leave 

Responsibilities of Customer Service / Technical Support Representative:  

  • Answer customer calls, email, and chat 
  • Troubleshoot and resolve customer issues
  • Work directly with the warehouse/s to address existing or potential customer issues, or process changes
  • Manage and improve our Customer Service processes and software
  • Follow up on inbound leads for bulk orders
  • Respond to online reviews on sites like Amazon.com via the respective marketplaces
  • Respond to social media comments, including but not limited to: twitter feeds and Facebook comments
  • Carry 15-40 pound products for shipping, returns, photoshoots, and samples 

Additional Duties of Customer Service / Technical Support Representative:

  • Various data entry projects to support Operations and Marketing
  • Various Creative and Marketing projects, which may include updating marketplaces
  • Bring large trash to the outside bins
  • Submit tickets to outside partners like building management and Canon
  • Assemble samples 

Qualifications of Customer Service Representative / Technical Support Representative:

  • Completed Bachelor’s degree (3.0 GPA Minimum Requirement) 
  • Knowledge of the online shopping experience
  • Experience using a customer relationship management (CRM) platform 
  • Strong written English
  • Strong problem-solving abilities 
  • Previous customer service experience
  • Time-management skills
  • Team-player mentality 
Hiring during COVID-19, Temporarily Remote 
Fairfax, VA
$15/hr + Benefits
Full-time, 8:30-5:00 M-F
Apply now

ROCS Grad Staffing serves these cities and more:

Arlington, VA

Fairfax, VA

Alexandria, VA

Reston, VA

Herndon, VA

Vienna, VA

Great Falls, VA

Falls Church, VA

Crystal City, VA

Winchester, VA

National Landing, VA

Oakton, VA

Chantilly, VA

Centreville, VA

McLean, VA

Burke, VA

Clifton, VA

Lorton, VA

Manassas, VA

Purcellville, VA

Sterling, VA

Ashburn, VA

Leesburg, VA

Springfield, VA

Tysons, VA

Washington, DC

Bethesda, MD

Rockville, MD

Frederick, MD

Silver Spring, MD