Why You Want to Work Here:
We are a respected legal services provider looking for a compassionate, detail-oriented, and client-focused individual to join our team as an Intake Specialist! In this role, you will be the first point of contact for potential clients, playing a crucial part in gathering and assessing initial case information and ensuring a smooth transition to our legal team. Your work will make a significant impact by helping individuals in distress start their journey toward legal resolution.
Responsibilities of the Intake Specialist:
- Conduct initial consultations with potential clients via phone, email, or in person.
- Gather detailed information about clients' cases, including background details, incident specifics, and medical history.
- Provide empathetic support and clear communication during the intake process.
- Enter and maintain accurate client information in the case management system.
- Ensure all documentation is complete and organized for the legal team.
- Evaluate the viability of cases based on initial information and firm criteria.
- Determine the appropriate next steps for each potential case.
- Handle all client interactions and information with the utmost confidentiality.
- Stay updated on changes to ongoing cases and adjust scripts accordingly.
Qualifications of the Intake Specialist:
- Bachelor’s degree preferred
- Excellent communication and interpersonal skills with a compassionate approach to client interactions
- Strong organizational and multitasking abilities
- Proficiency in Microsoft Office Suite
- Ability to handle sensitive information with discretion and maintain confidentiality
- Detail-oriented with a keen ability to assess and document complex information
- Strong problem-solving skills and the ability to work effectively under pressure
- Empathetic and client-focused, committed to providing exceptional service
Intake Specialist
$50,000
Baltimore, MD
Sunday-Thursday 1pm-9pm
