Membership Services Representative (Customer Service)

Customer Service

Falls Church
Apply now

Why you want to work here:

This is a growing non-profit organization that is expanding its membership department (life insurance).  This organization has wonderful benefits and an amazing work-life balance. 

Responsibilities for Membership Services Representative:

  • Handle inbound calls regarding insurance claims, address change, change of beneficiary, etc. 
  • Address and resolves member services inquiries through phone and email
  • Educate prospective members on various products
  • Assist with data entry, managing the mail, and sending out letters to members
  • Assist with the system testing as needed

Qualifications for Membership Services Representative:

  • Prior life insurance experience preferred
  • Prior Customer Service and office experience 
  • Bachelors degree is nice to have, but not required
  • Strong communication skills both written and communication
  • Experience with Microsoft Word, Excel, and Internet Experience
  • Organized, great attention to detail, thoroughness
  • Ability to work independently


  • Complimentary insurance for regular full-time employees and their eligible dependents
  • Employer will contribute 15% to their employee 401k contribution
  • Lots of PTO
  • Wellness benefits + Paid holidays
  • About the Organization:
A small and growing insurance agency that has been around since the 1950s. Great office in downtown Falls Church, VA.

Membership Services Representative (Life Insurance)
Falls Church, VA
$40-50K + Great Benefits (Full-Time / Permanent Opportunity)
Apply now

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Arlington, VA

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Great Falls, VA

Falls Church, VA

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