Risk Agent

Business Operations & Management

Arlington
,
VA
Permanent
Apply now

Why You Want To Work Here:

This is a unique opportunity to join the exciting and rapidly growing sports gaming industry in the United States. This role is focused on evaluating and monitoring clients via online transactional screening in order to mitigate risk to the business. This fast-paced role requires an individual who has immense attention to detail and the ability to work under pressure. We offer ample room for career growth and excellent benefits.

Responsibilities of the Risk Agent:

  • Full and accurate assessments of all accounts, transactions (money in and out) as well as KYC documentation with a focus on identifying negative attributes including potential fraudulent behaviors
  • Check all account information by using internal control reviews and record comprehensive details in each instance on various software applications
  • Evaluate client accounts and take appropriate action as per our policies
  • Review a variety of document types received to extract information and gauge legitimacy
  • Withhold the release of certain transactions when required as per our risk acceptance criteria
  • Report and record details of clients that do not meet legitimacy standards
  • Assist the Customer Support Team with ad hoc customer queries
  • Evaluate responsible gaming behaviors and assist Customer Support Team with responsible gaming queries and customer requests
  • Review incoming escalations from all business departments with a focus on first-contact resolution

Requirements of the Risk Agent:

  • Bachelor’s degree 
  • Previous experience within iGaming, eCommerce and or similar related industry nice to have
  • Previous working knowledge of systems and system integration as listed below (or similar) nice to have:
  • LexisNexis, IDology, GeoComply, Zoho Desk, Chameleon
  • Willing to work in 24/7 shift environment within the gaming/gambling industry
  • Employee must be able to qualify for licenses and permits required by federal, state and or local regulations
  • Strong analytical ability with a focus on attention to detail
  • Strong problem-solving skills
  • Excellent written and verbal communication
  • Demonstrated ability to manage multiple priorities in a fast-paced environment

Risk Agent
Arlington, VA (hybrid work environment)
 24/7 environment, 8 hour shifts
 $40-45k + Excellent Benefits


Apply now

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