As one of the first points of contact, this position lays the foundation in creating a positive experience with internal and external clients. Contributing and assisting to the organization and accuracy of the schedule for the Field Operations Department gives the ideal candidate the opportunity to ensure that all company processes affected by the schedule are completed correctly and efficiently.

Essential Functions:

Assist Scheduling Department, on a regular basis, with the completion of daily schedules and answering incoming phone calls from the main office line
Assist Scheduling Department in the management and control of all scheduling data through Excel
Assist Scheduling Department in ensuring that information used in ProntoForms, Microsoft Flow, and other platforms that pull information from the schedule are accurate
Build sustainable relationships and trust with clients through open and interactive communication through email and phone
Take ownership of client complaints, provide appropriate solutions and alternatives promptly; follow up to ensure resolution
Communicate any scheduling problem areas and provide options for resolution
Identify and assess the needs of our clients to achieve satisfaction
Maintains customer confidence and protects operations by keeping information confidential.
Develop and update administrative systems to make them more efficient
Maintain files, records, and database with effective filing systems
Follow office workflow procedures to ensure maximum efficiency
Contribute to team effort by cross training in multiple departments to assist in the completion of project deadlines, as requested
Interface with Operations, Owners, and Subcontractors to discuss impact of work and resolution of problems

Requirements:

2+ years of previous work experience in a Scheduling or Administrative Position or related field is required
Thorough knowledge of project scheduling concepts and components
Excellent attention to detail, organization, and team collaboration skills
Proactive problem solver with the ability to multi-task, prioritize, and manage time effectively
Strong phone contact handling skills and active listening
Expert ability to effectively communicate with other disciplines or groups and resolve schedule conflicts
Must have strong software skills with Microsoft Excel, SharePoint, Microsoft Outlook, Microsoft Word, and other related software programs

Benefits include: • 20 Annual Paid Days Off (12 Days of PTO, Birthday PTO, & 7 Company Paid Holidays) • Company Sponsored Medical Insurance that includes a contribution of up to 50% off the monthly premium • Dental & Vision Insurance • 401(k) Retirement Plan with up to a 4% company match vested immediately • Basic Life & Supplemental Life • Short-Term & Long-Term Disability • Accident & Pet Insurance • Corporate Sponsored Events • Paid Professional Development & Salary Incentives through Learning/Certification Opportunities

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