Technical Support Representative (Remote)

Customer Service

Contract to Perm
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Job Overview:

Our Remote Technical Support Representative is responsible for performing activities that ensure customers and partners continue to send data without interruption and troubleshoot to resolve any data flow issues. You are responsible for maintaining a high degree of professionalism and positive attitude while assisting each inquiry.

This is currently scheduled to be a 2-3 month position and is a great opportunity to work with a fast-growing nationwide data information company in the auto industry with a high-energy team that has a fun, innovative, and casual atmosphere.

Job Responsibilities of Remote Technical Support Representative:

  • Act as a customer and partner account manager in an outbound calling environment
  • Monitor and troubleshoot data provider data flow issues
  • Communicate the value of the program to customers and partners
  • Support continuous improvements and enforcement to the data flow process

Job Qualifications of Remote Technical Support Representative:

  • Bachelor’s degree strongly preferred
  • Previous account management, client retention, or customer service experience
  • Previous technical support experience preferred
  • Tech-savvy, comfortable learning new technology and assisting with software troubleshooting steps
  • Proven success in organizational and analytical problem solving
  • Proactive, organized, team player, with a competitive spirit
  • Experience with customer management software
  • Experience with a CRM tool (Salesforce preferred)

Fairfax, VA (Remote)
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