Technical Support Specialist

Information Technology

Contract to Perm
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Why You Want To Work Here:

The Health Technology team of a local nonprofit organization is seeking a temp to support virtual trainings. This position will serve as the primary technology manager and host for the Zoom classroom. This position will work with staff, and training facilitators to ensure an effective training experience for attendees.

Responsibilities of the Technical Support Specialist:

  • Orients participants to the virtual classroom
  • Reviews technical features for engagement in the Zoom platform
  • Relays clear technical directions to support activity facilitation
  • Ensures a seamless training experience by troubleshooting and resolving technical issues 
  • Assists facilitators and staff in managing attendee questions and the requests
  • Support request needs may include helping users with the webinar registration process, accessing the site, downloading handouts, using Zoom (including breakout rooms and Zoom polling) and PollEverywhere interactions
  • Assist learners with accessing online self-paced learning content and handouts

Requirements of the Technical Support Specialist:

  • Completed Bachelor’s degree or currently pursuing a Bachelor’s degree
  • Interest in technology and enjoy working with others
  • Able to take complex technical issues and break them down for non-technical people
  • Webinar management and production experience
  • Helpdesk user support experience
  • Strong communication skills, both written and spoken
  • Positive and resourceful in customer service interactions

Technical Support Specialist 
Remote (Washington, DC)
20-30 hours per week M-F
Temporary project, 4-6 months
Apply now

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