Tenant Services Coordinator

Business Operations & Management

Contract to Perm
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Why you want to work here:

This is a great opportunity for a candidate with previous administrative experience looking for a new challenge. We are looking for a quick learner and energetic representative to assist with answering phones, managing conference rooms, interacting with vendors, accounting and much more! You will work across departments and build a strong foundation for day-to-day operations. We are a fast-growing property management company and are excited to add to our team!

Responsibilities of Tenant Services Coordinator: 

  • Ensure overall high-quality customer service for tenants, including work orders and tenant requests: ensure tenant problems and concerns have been addressed by other members of the team in a timely and satisfactory manner.
  • Support Accounts Receivable and Accounts Payable duties
  • Develop and continue enhancing positive rapport with the tenant population
  • Ongoing development and execution of tenant appreciation programs and events
  • Help coordinate building events as required (i.e., fire drills, tenant appreciation, holiday lunches, blood drives, canned food drives, etc.)
  • If applicable, assist tenants with reserving conference rooms
  • Enter tenant service request work tickets into web-based software program and dispatch to an appropriate engineer.
  • Maintain a database / email distribution list of all tenant contacts
  • Update tenant, building and emergency manuals, and track tenant security access fobs. 
  • Assist in all general office duties involved in maintaining service to the tenants and ownership.
  • Draft tenant memos for the Property Manager's review
  • Schedule loading dock reservations and assist in coordinating tenant move-in.

Qualifications for Tenant Services Coordinator: 

  • Exceptional customer service skills
  • Comfortable working with numbers
  • Self-motivation and proactivity
  • Proficiency in Microsoft Word, Excel, Power Point, and Outlook
  • A Bachelor’s degree preferred
  • Strong written and verbal communications skills.
  • Ability to work independently as a project leader and as a team member.
  • Ability to work in an organized, efficient manner with a high level of accuracy, attention to detail, and follow-through.

We offer: 

  • Competitive salaries and bonuses
  • Medical, dental, and vision plans
  • 401(k) plans
  • Paid vacation, sick days, and holidays
  • Employee referral program
  • Internal promotion opportunities
  • Employee recognition and awards
Tenant Services Coordinator 
Full Time
In Office
Bethesda, MD 
Parking Provided
Apply now

ROCS Grad Staffing serves these cities and more:

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Bethesda, MD

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Silver Spring, MD