About the Role

A national professional association is seeking a highly skilled Association Management System (AMS) Administrator to provide maternity leave coverage for approximately 4 months starting in early March. This role will serve as the in-house expert for their AMS built on Microsoft Dynamics 365 (Cobalt platform) and will work closely with internal teams and vendors to ensure system reliability, clean data, efficient workflows, and a strong user experience.

This is a hands-on, systems-focused role ideal for someone who has real experience configuring and administering a CRM/AMS environment.

Key Responsibilities

AMS Administration & Configuration

Configure and maintain Dynamics/Cobalt entities, forms, views, business rules, and security roles
Support system enhancements, updates, and solution deployments in partnership with vendors
Monitor system health, performance, and data integrity
Maintain documentation including runbooks, release notes, and system instructions

Workflow & Automation (Power Platform)

Design, build, and maintain Power Automate workflows for approvals, notifications, and data synchronization
Support testing, system updates, and post-release checks
Evaluate customization requests for long-term system stability and usability

Data, Reporting & Governance

Maintain data standards, validation rules, and deduplication practices
Support reporting and dashboard creation for business teams
Assist with data imports, audits, and resolving data discrepancies
Promote data stewardship and self-service reporting

Security, Compliance & Integrations

Manage role-based access, field-level security, and compliance practices
Coordinate with vendors on integrations and API connections
Support backup, recovery, and documentation for business continuity

Stakeholder Support & Training

Serve as a liaison between IT, staff, and external partners
Provide advanced support and preventative system solutions
Create user guides, training materials, and “how-to” documentation

Qualifications

3+ years of hands-on experience with Microsoft Dynamics 365 or similar CRM/AMS platform
Experience working within an Association Management System (AMS) or membership-based organization strongly preferred
Strong experience with Power Automate / Power Platform
Experience with data management, imports/exports, deduplication, and reporting
Ability to work independently as the primary system expert
Strong communication skills and ability to work with both technical and non-technical teams
Bachelor’s degree or equivalent hands-on systems experience