Why You Want to Work Here:

We are seeking a detail-oriented and organized Customer Service Representative to support daily field operations by coordinating technicians, scheduling service work, and managing dispatch activities. This role serves as a central point of communication between the office and field staff while ensuring work orders, payroll, inventory, and scheduling are completed accurately and efficiently. The ideal candidate is highly organized, thrives in a fast-paced environment, communicates effectively with both customers and field staff, and enjoys keeping operations running smoothly through strong scheduling, coordination, and attention to detail.

Responsibilities:

Create and manage service tickets, installation tickets, and material requests
Coordinate and schedule technicians, installers, delivery drivers, and quality control inspections
Schedule Start & Check Installers, Lineset Installers, Register & Grille Installers, Duct Blasting Technicians, and Delivery Drivers
Review and process daily payroll hours and production for installers, subcontractors, and field technicians
Track truck stock inventory and stage equipment for upcoming installations
Process refrigerant, PVC usage, and other material documentation
Create work orders for indoor equipment, outdoor units, linesets, filters, bulbs, trim rings, and other installation materials
Monitor dispatch boards and follow up on continued or postponed work orders
Coordinate supply requests and office inventory, including office supplies
Maintain accurate records using Global Edge (GE) software
Assist with additional administrative and operational tasks as needed