Why You Want to Work Here:

This role supports the execution of membership initiatives and operational projects for a mission-driven organization. The Membership & Operations Specialist will manage projects, support member engagement and retention efforts, and coordinate volunteer and council activities. This individual will play a key role in ensuring projects align with strategic goals while delivering a high-quality member experience.

Key Responsibilities:

Project Management & Execution

Develop and manage project plans aligned with organizational goals using Smartsheet or similar tools
Lead project kick-off and planning meetings to define objectives, timelines, and deliverables
Track progress and ensure projects remain on schedule
Partner with leadership to ensure alignment with strategic initiatives

Project Evaluation & Continuous Improvement

Measure project outcomes using internal data, surveys, and stakeholder feedback
Adjust project plans based on performance and insights
Apply learnings from current initiatives to improve future projects

Membership Engagement & Growth

Support recruitment initiatives to attract new members
Continuously refine strategies to increase member engagement across programs and services
Manage the membership renewal process to achieve target retention rates
Serve as staff liaison to membership councils and assigned committees

Volunteer & Council Coordination

Manage onboarding and renewal processes for volunteers
Provide training and ongoing support to council chairs and members
Ensure completion of required documentation and compliance with expectations
Track participation and maintain accurate records of engagement
Assist with updates to council structures and responsibilities

Society & Program Support

Support membership engagement and retention efforts for affiliated societies
Coordinate volunteer processes and project execution for society initiatives
Assist with ongoing program needs and special projects

Qualifications

Required

2–4 years of experience in membership services, project management, or a related field
Experience managing multiple projects and priorities simultaneously
Proficiency in Smartsheet or similar project management software
Strong skills in Microsoft Office Suite
Excellent written and verbal communication skills
Strong organizational and interpersonal abilities
Ability to think proactively and solve problems creatively
High attention to detail and ability to meet deadlines
Team-oriented mindset with a strong “can-do” attitude

Preferred