About the Role

We are seeking a Client Intake Coordinator to serve as the first point of contact for clients, visitors, and volunteers at a busy nonprofit organization. This role combines front-desk coordination, client intake, and administrative support, and is ideal for someone who is personable, organized, and fluent in both Spanish and English.

The Client Intake Coordinator plays a key role in ensuring a welcoming environment while supporting daily operations and maintaining accurate client records.

Key Responsibilities

Manage the front desk and oversee the daily flow of clients, visitors, and volunteers
Welcome and assist clients, visitors, and volunteers in a professional and friendly manner
Conduct client intake and maintain records using Salesforce or a similar CRM system
Answer phone calls and respond to voicemails from clients, partners, and referral agencies
Perform database cleanup and close out client transactions at the end of each day
Train and support front desk volunteers, reinforcing best practices and procedures
Assist with client satisfaction surveys and feedback initiatives
Coordinate lunch and PTO schedules to ensure Spanish-language coverage at the front desk
Provide light housekeeping support in shared spaces as needed
Assist with additional operational or client-facing tasks as assigned

Qualifications

Fluent in Spanish and English (required)
High school diploma or equivalent required; bachelor’s degree preferred
Strong customer service and interpersonal skills
Proficiency with Microsoft Office (Outlook, Word, Excel, SharePoint)
Experience using Salesforce or another CRM system preferred
Reliable, organized, and comfortable working in a fast-paced, client-facing environment

Fulltime, Onsite
Pay: $21–$23 per hour
Hours: Full-Time | Monday–Friday, 9:00 AM–5:30 PM

Apply now