Why You Want to Work Here

This is a great opportunity to join a mission-driven professional organization in a detail-oriented, member-focused role. As a Credentialing & Program Coordinator, you will help support the day-to-day operations of professional certificate and credentialing programs while assisting members throughout the application, testing, renewal, and certification process.

This position is ideal for someone who enjoys organization, process-driven work, customer service, and managing important details behind the scenes. You will gain hands-on experience with professional credentialing programs, database management, program administration, and member services while collaborating with multiple teams across the organization.

Responsibilities

Support the day-to-day administration of professional credentialing and certificate programs
Review applications against established eligibility requirements and process qualified applicants
Assist with payment processing, refunds, renewals, reinstatements, and other program transactions
Coordinate candidate information and testing-related processes with external vendors
Process examination results and ensure candidates receive appropriate communications and notifications
Maintain accurate credentialing, certificate, and member records within organizational databases
Troubleshoot routine record and database issues and ensure information remains accurate and current
Respond to member questions regarding applications, program requirements, renewals, recertification, and other routine program matters
Prepare and maintain program materials including guides, FAQs, presentations, letters, forms, applications, and website content
Assist with monthly renewal, maintenance, verification, and audit processes
Follow established policies and procedures to ensure program requirements and deadlines are consistently met
Provide administrative support for committee and working group meetings, including preparing agendas, materials, correspondence, and meeting minutes
Assist with processing appeals and communicating final decisions according to established procedures
Test new database functionality and assist with maintaining accurate program processes
Provide backup support for membership and customer service operations as needed
Communicate program updates to internal staff, members, volunteers, and other stakeholders
Collaborate with internal departments and external partners to support effective program operations
Perform additional program and administrative duties as assigned

Requirements

Bachelor's degree or high school diploma with an equivalent combination of education, training, and relevant experience
2+ years of experience in a professional business environment supporting programs, operations, administration, or customer service
Association, nonprofit, membership, credentialing, certification, or professional services experience is a plus
Strong attention to detail and ability to accurately follow established policies, procedures, and requirements
Excellent organizational and time-management skills with the ability to manage multiple deadlines and priorities
Strong written communication, editing, and proofreading skills
Excellent verbal and interpersonal communication skills with a customer-service mindset
Resourceful problem-solving skills and ability to research and resolve routine issues
Ability to work successfully both independently and collaboratively as part of a team
Experience working with databases, CRM systems, membership systems, or other record-management platforms preferred
Proficiency with Microsoft Office tools, including Teams, SharePoint, Word, Excel, PowerPoint, and Outlook
Comfortable learning new systems, processes, and program requirements

Fulltime, Hybrid

$50,000-$60,000

Apply now