Why You Want to Work Here:

We’re representing a forward-thinking organization currently enhancing its digital environment and implementing modern workplace technologies. This position is ideal for a tech-savvy professional who enjoys helping others, solving problems, and creating a smooth transition experience for users. You’ll play a hands-on role supporting system migrations, training staff, and ensuring technology adoption across the team.

Responsibilities:

Provide Tier 1 & 2 end-user support for Microsoft 365 tools including Outlook, Teams, OneDrive, and SharePoint
Assist users through system migration activities, including mailbox setup, file access, and calendar integration
Troubleshoot issues related to mail delivery, calendar synchronization, Teams functionality, and file permissions
Monitor and respond to helpdesk tickets, calls, and live chat requests
Support power users and department leads during migration phases; assist with live support sessions and office hours
Track, document, and escalate recurring or complex issues to senior IT staff as needed
Maintain and update self-service resources such as FAQs, training guides, and troubleshooting documentation
Collect and share user feedback to improve processes and training initiatives
Participate in daily support meetings to align on priorities and common issues

Requirements:

Must be eligible to work legally in the United States
Bachelor’s degree in Information Technology, Computer Science, or related field — or equivalent technical experience
2+ years of experience in end-user IT support, preferably within a Microsoft 365 environment
Strong understanding of Microsoft 365 applications: Outlook, Teams, OneDrive, and SharePoint
Experience supporting migrations or software rollouts (Google to M365 a plus)
Familiarity with user provisioning, MFA, permissions, and SSO tools (Okta experience a plus)
Proficient with helpdesk or ticketing systems (e.g., Zendesk, ServiceNow)
Excellent communication skills with the ability to explain technical concepts to non-technical users
Strong documentation, organization, and problem-solving skills
Empathetic, patient, and customer-service oriented approach