Help Desk Administrator (Part-Time)

Why You Want To Work Here:

Responsibilities of the Help Desk Administrator:

• Respond effectively and quickly to requests received
• Assist in deployment of software and other hardware across multiple local offices
• Monitor computer reliability and end-user satisfaction and report and solve problems as they arise
• Monitor and respond to IT help desk system, and with the support of the team, manage tickets to resolution
• Performs basic administrative tasks such as creating and maintaining users, e-mail accounts, groups and lists in Active Directory and Office 365 
• Deploy and manage computer updates 
• Point of contact for vendors on maintenance of user computers
• Lead training and orientation of staff on use of technology
• Interact with numerous computer platforms in a multi-layered client server environment to ensure desktop computers connect with diverse systems

Qualifications of the Help Desk Administrator:

• Windows desktop and server experience and an understanding of the concepts of imaging desktops and laptops
• Ability to learn quickly and have a positive “can-do” attitude
• Excellent communication skills and the ability to work with all levels of staff
• Basic understanding and experience of TCP/IP-based networks
• Proficiency in Microsoft Office Suite applications
• Ability to troubleshoot hardware and software issues
• Ability to lift and handle 50-60 pounds of materials, bend, stoop, and stretch as required
• Displays reliability, flexibility, and ability to prioritize tasks
• High level of customer service skills and patient “deskside” manner with end users
• Basic administrative skills necessary to organize information for the long-term benefit of the department, to include being detail oriented, having solid writing skills, and being able to convey basic technical information to end users