IT Specialist

About the Role

Responsibilities

• Provide hands-on technical support for staff and vendors, troubleshooting issues involving PCs, networks, printers, peripherals, Wi-Fi, hardware, and software.
• Deploy new hardware and software, complete system upgrades, and maintain accurate IT equipment and network inventory.
• Order, ship, receive, configure, and replace computers and other technology equipment as needed.
• Support IT projects across departments by attending project meetings, coordinating with outside technology partners, tracking assigned tasks, and assisting with implementation, troubleshooting, training, and technology rollouts.
• Manage relationships with external IT vendors and partners, including tracking service tickets, monitoring progress, escalating issues, and ensuring timely resolution.
• Coordinate vendor review meetings and assist with reviewing service metrics, tickets, security posture, and recommended technology improvements.
• Communicate system outages, failures, upgrades, and other technology updates to internal staff.
• Prepare recurring IT, security, and system reports using various technology and security platforms.
• Support IT security and compliance activities, including vulnerability scans, penetration testing, security audits, remediation efforts, and disaster recovery planning.
• Administer user access across a variety of systems and applications, including onboarding and offboarding employees in coordination with Human Resources.
• Maintain branch technology and travel between local office locations to provide onsite support as needed.
• Assist with additional IT and technology-related projects and responsibilities as assigned.

Qualifications

• 1–3 years of experience in IT support, help desk, desktop support, systems administration, or a similar generalist IT role.
• Broad hands-on experience supporting hardware and software, including PCs, printers, peripherals, operating systems, and basic network environments.
• Ability to troubleshoot technical issues independently and determine when escalation to an outside vendor or partner is necessary.
• Experience supporting IT projects, managing tickets, or coordinating with external technology vendors preferred.
• Familiarity with systems administration, user access management, IT reporting, security tools, audits, or compliance-related activities is a plus.
• Experience with tools or platforms such as Cisco Meraki, Zendesk, password management systems, MDM platforms, cloud environments, or similar technologies is preferred but not required.
• Strong communication and interpersonal skills with the ability to explain technical issues to non-technical staff at all levels.
• Comfortable working independently and serving as a primary point of contact for a wide variety of IT needs.
• Strong organizational skills with the ability to manage multiple priorities, projects, vendors, and support requests.
• Degree not required; relevant IT certifications or equivalent hands-on experience are welcome.
• Reliable transportation and a valid driver’s license required for travel between local office locations.
• Ability to lift and move up to 50 pounds and perform physical tasks such as working under desks, connecting equipment, and moving computers or printers.
• Able to occasionally travel to multiple locations across the DC, MD, and VA area