About the role:
This opportunity is with a well-established local credit union that focuses on providing excellent service and support to its members. In this role, you would handle inbound calls, assist with everyday banking needs, answer account-related questions, and help resolve member concerns in a fast-paced, team-oriented environment. The role is temporary and is expected to last through January.
Responsibilities:
- Handle a high volume of inbound member calls (60–100 per day) in a fast-paced call center
- Answer account questions, process transfers, and provide balance information
- Walk members through online banking setup and other in-depth requests
- De-escalate upset callers with empathy and professionalism
- Return missed calls to members
- Complete light administrative tasks, including printing and mailing documents
- Learn internal banking systems and take calls independently within 2–3 weeks
Qualifications:
- High-volume call center experience required
- Banking or financial services experience is a plus
- Strong de-escalation and customer service skills
- Able to multitask and stay composed during a steady flow of back-to-back calls
- Reliable attendance and punctuality
- Positive, professional, team-first attitude
- Available every other Saturday
- Must pass background and credit checks
Schedule: Monday–Friday, with shifts between 8:30 AM and 6:00 PM, plus every other Saturday from 9:00 AM–12:15 PM. Weekday hours are adjusted to keep the schedule within 40 hours per week.
Pay: $18-$22/hr
