Why You Want to Work Here

This is a great opportunity to join a mission-driven, member-focused organization in a highly visible, front-line support role. You’ll work closely with a small, collaborative team and play a key role in supporting members, improving internal processes, and keeping daily operations running smoothly. This role offers variety, flexibility, and the chance to make a real impact while developing strong administrative, customer service, and operational skills in a professional association or nonprofit environment.

What You’ll Be Doing

Serve as a primary point of contact for members, responding to phone and email inquiries in a timely and professional manner
Support day-to-day membership activities, including member communications, retention efforts, and database updates
Assist with general operations and administrative needs such as scheduling, meeting coordination, event support, and special projects
Maintain and update records within the membership database, ensuring accuracy and data integrity
Track, document, and report basic organizational metrics as assigned
Help document internal processes and assist with training team members when needed
Distribute incoming mail and packages and provide general office support
Collaborate with internal teams and escalate more complex inquiries when appropriate
Support a flexible, “pitch-in where needed” environment typical of a small team

What We’re Looking For

2–3+ years of experience in a professional office environment (association or nonprofit experience a plus)
Strong customer service and communication skills, both written and verbal
Highly organized, detail-oriented, and comfortable juggling multiple priorities
Self-motivated and able to work independently with minimal oversight
Proactive problem solver with a positive, collaborative mindset
Comfortable learning and working in databases or CRM/AMS systems (membership systems a plus)
Proficient in Microsoft Office (Outlook, Word, Excel)
Adaptable, flexible, and willing to support a variety of operational needs

Fulltime, Hybrid

$47,500-$60,000

Apply now