Position Summary:
The Receptionist is the first point of contact for visitors, callers, and staff, ensuring a welcoming, professional, and efficient office environment. This role combines front-desk reception duties with administrative and facilities support, including responsibility for office supplies, mail/package handling, vendor coordination, and upkeep of common areas. The ideal candidate is highly organized, service-oriented, and proactive, with the ability to balance daily administrative tasks and occasional physical responsibilities such as re-stocking supplies and assisting with office setups.
Key Responsibilities:
- Greet and assist callers, visitors, vendors, and staff with professionalism and courtesy.
- Answer, screen, and direct phone calls, emails, and in-person inquiries to the appropriate staff.
- Manage visitor check-in, maintain visitor logs, and monitor guest/vendor presence in the office.
- Maintain cleanliness and order of common areas (conference rooms, kitchen, reception, supply/storage closets) through daily walkthroughs.
- Prepare and set up conference rooms, including furniture reconfiguration, technology readiness, and cleanliness checks.
- Receive, log, sort, and distribute mail, packages, deliveries, and items such as flowers/gifts.
- Oversee office supply inventory; restock inventory for office, kitchen, and bathroom supplies as needed. Communicate when supplies are running low.
- Manage catering and food deliveries, ensuring proper delivery to staff or meeting rooms.
- Provide light facilities support, including moving/lifting furniture, re-stocking, and assisting with minor office tasks.
- Assist with scheduling, calendar coordination, and meeting support as requested.
- Support emergency and safety procedures by assisting with visitor evacuation and maintaining updated contact information.
- Ensure confidentiality of sensitive information and professional handling of all interactions.
Requirements:
- High School diploma or equivalent.
- Ability to lift and move at least 70+ lbs as needed
- Excellent interpersonal and customer service skills; ability to interact effectively with diverse groups of people.
- Strong organizational skills with the ability to multitask and prioritize competing demands.
- Detail-oriented with a proactive approach to problem-solving.
- Ability to work independently, following established policies and procedures.
- Proficient in Microsoft Office Suite (Word, Excel, Outlook, Teams, PowerPoint) and general internet applications.
Front Desk / Office Assistant
Location: Reston, VA
Department: Facilities and Office Operations
Reports to: Facilities Manager
