Program Coordinator

Why You Want To Work Here

Responsibilities

• Serve as a primary point of contact for apprentices, helping students navigate program requirements, resolve issues, and stay on track throughout their training.
• Maintain strong relationships and communication with students, instructors, employers, and government/regulatory contacts.
• Track apprenticeship registrations, licenses, expiration dates, attendance, grades, on-the-job training hours, and other required documentation.
• Ensure apprenticeship records and processes remain compliant with Maryland and Washington, DC requirements.
• Proactively identify upcoming deadlines, missing documentation, expiring licenses, and other potential compliance issues before they become problems.
• Develop and maintain effective tracking and quality-control processes to ensure important program requirements are completed accurately and on time.
• Maintain accurate student information within databases, spreadsheets, and other administrative systems.
• Communicate with employers regarding student progress, required documentation, training hours, and compliance-related items.
• Support class registration, student advancement, orientations, instructor preparation, and other Academy operations.
• Provide day-to-day administrative guidance and support to instructors as needed.
• Assist with graduations, competitions, and other Academy events and activities.
• Look for opportunities to improve processes and create more efficient systems as the Academy continues to grow.

Qualifications

• 3–5 years of program coordination, education administration, HR, compliance, student services, workforce development, or similar experience preferred.
• Exceptional interpersonal and customer service skills.
• Strong organizational skills and attention to detail.
• Comfortable managing detailed, process-driven work and maintaining accurate records.
• Strong Excel, Microsoft Office, database, and general technology skills.
• Ability to manage multiple priorities and proactively identify potential problems.
• Strong written and verbal communication skills.
• Ability to work effectively with students, instructors, employers, coworkers, and government contacts.
• Experience within a school system, trade school, HR department, workforce development organization, or similar environment is a plus.