Program Manager - Human Resources and Operations

Why You Want to Work Here

Responsibilities

• Manage day-to-day office operations and ensure employees have the tools and resources they need
• Coordinate onboarding for new employees and offboarding for departing team members
• Maintain HR procedures, employee policies, personnel files, and the Employee Handbook
• Research and recommend new HR policies, employee benefits, training opportunities, and workplace improvements
• Assist with benefits renewals and retirement plan recordkeeping
• Post open positions, coordinate interviews, and support recruiting activities
• Plan staff events, training sessions, employee recognition programs, and engagement initiatives
• Manage relationships with building management, vendors, and external service providers
• Coordinate with external IT support regarding computers, networks, equipment, and technology needs
• Maintain office equipment, supplies, inventory, mail, and administrative systems
• Support accounting and finance with vendor setup, invoices, recordkeeping, and other administrative needs
• Identify opportunities to improve office procedures, technology, and overall operational efficiency

Qualifications

• High school diploma or equivalent required
• Previous administrative, office operations, or human resources experience preferred
• Experience within a trade association or nonprofit environment is a plus
• Proficiency with Microsoft Office, particularly Word, Excel, and PowerPoint
• Strong written, verbal, and professional communication skills
• Highly organized with the ability to coordinate multiple tasks and meet deadlines
• Strong attention to detail and commitment to accuracy
• Ability to work independently while collaborating effectively with a small team
• Professional judgment and discretion when handling confidential employee information
• Proactive, adaptable, and willing to take ownership of responsibilities
• Comfortable interacting with employees, vendors, job candidates, and external partners