Scheduling Coordinator

Why You Want to Work Here:

Responsibilities:

• Assist with creating, updating, and maintaining daily schedules using Excel.
• Answer incoming phone calls and respond to customer inquiries through phone and email.
• Coordinate scheduling changes and communicate updates to customers and internal teams.
• Address customer complaints, resolve scheduling conflicts, and follow up to ensure satisfaction.
• Maintain accurate scheduling information across databases and related software platforms.
• Communicate with operations teams, management, and subcontractors to coordinate scheduling needs.
• Maintain organized files, records, and administrative documentation.
• Identify scheduling issues and assist with finding solutions to keep operations running efficiently.
• Provide general administrative support and assist with additional office duties as needed.
• Cross-train with other departments and provide support as needed.

Requirements:

• At least 1 year of experience in scheduling, administrative support, office coordination, or customer service.
• Comfortable using Microsoft Excel for organizing and maintaining information.
• Strong phone etiquette and customer service skills.
• Excellent verbal and written communication skills.
• Strong attention to detail and organizational skills.
• Ability to multitask, prioritize responsibilities, and meet deadlines.
• Problem-solving skills and ability to handle customer concerns professionally.
• Ability to work independently and collaboratively in a fast-paced environment.
• Reliable, proactive, and comfortable working in an office setting.