Why You Want to Work Here
This is a great opportunity to join a mission-driven organization in a highly collaborative, service-oriented role. As the State Relations Coordinator, you will play an important part in supporting relationships with state affiliates and organizational leaders while helping ensure programs, communications, and administrative processes run smoothly.
This position is ideal for someone who enjoys building relationships, staying organized, and being the go-to person who keeps important details and deadlines on track. You will gain exposure to a variety of programs, events, and stakeholders while working closely with teams across the organization.
Responsibilities
- Serve as a primary point of contact for routine questions from state leaders regarding programs, services, membership, and established processes
- Monitor shared inboxes and ensure inquiries are appropriately tracked, routed, and followed up on
- Provide administrative and logistical support for meetings, programs, conferences, leadership initiatives, and other virtual or in-person events
- Maintain accurate affiliate records, leadership directories, organizational documents, conference information, contact information, and other important documentation
- Track deadlines, requirements, and outstanding information while following up with appropriate stakeholders
- Coordinate annual collection of documents, reports, leadership information, and other required materials
- Assist with preparing materials, tracking attendee or delegate information, onsite event support, and meeting documentation
- Support the delivery of services and identify opportunities to improve administrative processes
- Partner with internal teams to maintain accurate and up-to-date information across websites, databases, and other systems
- Distribute surveys and assist with collecting and organizing responses
- Maintain accurate contact and member information within organizational databases
- Collaborate with internal staff as well as external leaders and organizational stakeholders
- Perform additional administrative and program support duties as assigned
Requirements
- Bachelor's degree or high school diploma with an equivalent combination of relevant education, training, and experience
- 2+ years of experience working in a professional business environment supporting programs or services; association or nonprofit experience is a plus
- Previous experience in a service-oriented or customer-facing environment preferred
- Strong organizational skills and exceptional attention to detail
- Ability to manage multiple responsibilities, deadlines, and changing priorities in a fast-paced environment
- Excellent written communication, editing, and proofreading skills
- Strong verbal and interpersonal communication skills with a customer-service mindset
- Resourceful problem-solving skills and the ability to research and identify solutions
- Ability to work successfully both independently and collaboratively as part of a team
- Experience working with databases or systems used to maintain customer or member information preferred
- Proficiency with Microsoft Office tools, including Teams, SharePoint, Word, Excel, PowerPoint, and Outlook
- Comfortable conducting online research and learning new systems and processes
Fulltime, Hybrid
$50,000-$60,000
