Concierge - Commercial Property

About the Role

Responsibilities

• Serve as the front-facing lobby presence, partnering with the 24/7 onsite security team to provide a welcoming and professional environment.
• Manage the lobby desk: greeting tenants and guests, answering questions, assisting with directions, and coordinating building services.
• Provide light administrative support including:
  • Processing Certificates of Insurance (COIs)
  • Handling tenant deliveries
  • Facilitating gym waivers
  • Supporting use of the building portal (work orders, requests, etc.)
• Oversee and facilitate use of the building’s conference center (reservations, waivers, agreements routed for manager approval).
• Coordinate with property management leadership (Property Manager, Administrator, and Director) to ensure smooth day-to-day operations.
• Maintain strong communication with team members across two DC properties (via Teams, Slack, email, phone, etc.).

Qualifications

• Bachelor's degree preferred, but not required
• Strong customer service and hospitality mindset
• Able to deliver a professional, warm, and polished tenant/visitor experience.
• Excellent communication and interpersonal skills, with the ability to engage with tenants, guests, and colleagues at all levels.
• Dependable, reliable, and proactive with the ability to work independently while also being a collaborative team player.
• Previous experience in concierge, hospitality, front desk, or property management support preferred, but entry-level candidates with the right personality and professionalism will be considered.
• Comfortable using Microsoft Office Suite; ability to learn property portals and communication tools quickly.
• Polished professional presence and business attire.