Administrative Assistant / Customer Service

Benefits/Perks:

• Opportunity to obtain security clearance
• Hands-on experience with government contracting and logistics
• Long-term career potential in government contracting

Culture:

• Fast-paced and friendly work environment
• Team oriented and collaborative atmosphere
• Supportive management – takes care of employees

Duties and Responsibilities for Administrative Assistant / Customer Service Representative:

• Organizes and prioritizes information and calls in a call center environment.
• Answers phones and takes messages or fields/answers all routine and non-routine questions.
• Enters applicant and medical data by inputting information into a database.
• Works in cooperation with other staff members to cover phones in the call center to ensure performance standards are met.
• Works independently and within a team on special nonrecurring and ongoing projects to include processing applications.
• Establishes, develops, maintains and updates filing system. Retrieves information from files when needed.
• Prepares outgoing mail in accordance with quality standards.
• Completes mail runs to the client site in Washington, DC.

Job Requirements for Administrative Assistant / Customer Service Representative:

• Bachelors Degree Required
• US Citizen and able to obtain a security clearance
• Must have valid drivers’ license