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Customer Service Manager

Administrative, Office & Clerical

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Why You Want To Work Here:

We are a growing manufacturer of materials that serves the automotive, appliance, construction and bedding industries. We are seeking a highly motivated, driven, customer-focused and team player in our fast-paced organization to serve as our Customer Service Manager. This position maintains an important role by coordinating customer orders, deliveries and processing. The ideal person for this position will have an enthusiasm for working in all areas of the organization to serve the customer. 

Responsibilities of the Customer Service Manager:

  • Assist in business development duties, gathering market and customer information research to help generate qualified sales leads 

  • Assist Vice President of Sales on servicing accounts by providing quotes to customers and following up on active projects 

  • Become proficient with order entry processes and software (El Nino) in order to provide back-up to customer service department,

  • Maintaining and continue developing relationships with existing customers via meetings, telephone calls, e-mail and periodic travel. 

  • Assisting in the success of the sales performance, aiming to meet or exceed company targets

  • Manage new product requests and liaise with appropriate departments to insure the needs of the customer are met. 

  • Manage checklists and schedules for all new product programs for accounts

  •  Manage planning & administrative duties associated with special projects and samples

  • Assist in the internal planning and development of new products, ensuring that customer time-lines are met

  • Work with all associated departments to communicate the necessary information for new product launches 

  • Assist Quality Manager with establishment of appropriate product specifications

  • Manage, monitor, schedule, maintain and assist Quality Manager on Third Party test requirements, when working with outside labs

Requirements of the Customer Service Manager:

  • Ability to understand and educate customers on technical systems 

  • Ability to manage multiple tasks with wide varying time constraints 

  • Proficient with Microsoft Office suite, primarily Outlook, Word, Access and Excel 

  • Previous experience in Textile Fibers a plus 

  • Strong interest in Project Management and Outside Sales

  • Ability to develop a plan and follow through 

  • Strong communication, organizational and management skills 

  • Experience and proven track record for project planning, scheduling, tracking, and reporting

  • Self-motivated, accountable, responsible, professional, trustworthy 

  • Eager to learn, willing “to get hands dirty” 

  • Ability to create and maintain strong customer relationships with all levels of an organization (up to Clevel) 

  • •Willingness to work both independently and in a team environment 


  • Health, dental, and vision insurance coverage

  • 401K

  • Employee stock ownership program (ESOP) available after 1 year

  • Disability and life insurance coverage

  • PTO

Customer Service Manager
Hickory NC
Full-Time (On-Site)
$65-75k + Benefits and ESOP
Apply now

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