Why You Want To Work Here:

We are a growing manufacturer of materials that serves the automotive, appliance, construction and bedding industries. We are seeking a highly motivated, driven, customer-focused and team player in our fast-paced organization to serve as our Customer Service Manager. This position maintains an important role by coordinating customer orders, deliveries and processing. The ideal person for this position will have an enthusiasm for working in all areas of the organization to serve the customer.

Responsibilities of the Customer Service Manager:

Assist in business development duties, gathering market and customer information research to help generate qualified sales leads
Assist Vice President of Sales on servicing accounts by providing quotes to customers and following up on active projects
Become proficient with order entry processes and software (El Nino) in order to provide back-up to customer service department,
Maintaining and continue developing relationships with existing customers via meetings, telephone calls, e-mail and periodic travel.
Assisting in the success of the sales performance, aiming to meet or exceed company targets
Manage new product requests and liaise with appropriate departments to insure the needs of the customer are met.
Manage checklists and schedules for all new product programs for accounts
Manage planning & administrative duties associated with special projects and samples
Assist in the internal planning and development of new products, ensuring that customer time-lines are met
Work with all associated departments to communicate the necessary information for new product launches
Assist Quality Manager with establishment of appropriate product specifications
Manage, monitor, schedule, maintain and assist Quality Manager on Third Party test requirements, when working with outside labs

Requirements of the Customer Service Manager:

Ability to understand and educate customers on technical systems
Ability to manage multiple tasks with wide varying time constraints
Proficient with Microsoft Office suite, primarily Outlook, Word, Access and Excel
Previous experience in Textile Fibers a plus
Strong interest in Project Management and Outside Sales
Ability to develop a plan and follow through
Strong communication, organizational and management skills
Experience and proven track record for project planning, scheduling, tracking, and reporting
Self-motivated, accountable, responsible, professional, trustworthy
Eager to learn, willing “to get hands dirty”
Ability to create and maintain strong customer relationships with all levels of an organization (up to Clevel)
•Willingness to work both independently and in a team environment