Customer Service Representative

Finance & Accounting

Contract to Perm
Apply now

Customer Service Representative 

Winston-Salem, NC

Full-Time (On-Site)

$40-45k + Benefits


Why You Want To Work Here:

We are an established company that has served its clients for over 100 years providing financial services to manage risk and protect their business for sustained growth and success. We are seeking a highly organized, team-oriented, and detailed-driven individual for our Customer Service Representative opening. This position maintains an important role by managing processes and systems for its clients. The ideal person for this position will have an enthusiasm for serving people and carry out established processes to insure success.


Responsibilities of the Customer Service Representative:

  • Review and implement processing procedures in order to incorporate the capabilities of the systems into your daily workflow

  • Follow agency procedures for processing New Business, Renewals, Endorsements, Cancellations, Audits, Billing/Financing, Payments. Quotes and Claims

  • Maintain a current knowledge of coverages and participate in continuing education.

  • Review expiration list

  • Research and answer client’s questions regarding coverages in a timely manner.

  • Direct contact with existing accounts regarding questions or changes to existing

coverage needs.

Requirements of the Customer Service Representative:

  • Bachelor’s degree

  • Prior exposure to customer service / office setting

  • Ability to learn

  • Work independently

  • Detailed and organized 

  • Analyze and evaluate situations and options

  • Problem solving, decision making


  • Stable, mature organization in existence for over 100 years

  • Growing company

  • Commitment to training, continuing education for certificates and credentials

  • Full health coverage

Apply now

ROCS Grad Staffing serves these cities and more:

Arlington, VA

Fairfax, VA

Alexandria, VA

Reston, VA

Herndon, VA

Vienna, VA

Great Falls, VA

Falls Church, VA

Crystal City, VA

Winchester, VA

National Landing, VA

Oakton, VA

Chantilly, VA

Centreville, VA

McLean, VA

Burke, VA

Clifton, VA

Lorton, VA

Manassas, VA

Purcellville, VA

Sterling, VA

Ashburn, VA

Leesburg, VA

Springfield, VA

Tysons, VA

Washington, DC

Bethesda, MD

Rockville, MD

Frederick, MD

Silver Spring, MD