Customer Service Representative
Winston-Salem, NC
Full-Time (On-Site)
$40-45k + Benefits
Why You Want To Work Here:
We are an established company that has served its clients for over 100 years providing financial services to manage risk and protect their business for sustained growth and success. We are seeking a highly organized, team-oriented, and detailed-driven individual for our Customer Service Representative opening. This position maintains an important role by managing processes and systems for its clients. The ideal person for this position will have an enthusiasm for serving people and carry out established processes to insure success.
Responsibilities of the Customer Service Representative:
Review and implement processing procedures in order to incorporate the capabilities of the systems into your daily workflow
Follow agency procedures for processing New Business, Renewals, Endorsements, Cancellations, Audits, Billing/Financing, Payments. Quotes and Claims
Maintain a current knowledge of coverages and participate in continuing education.
Review expiration list
Research and answer client’s questions regarding coverages in a timely manner.
Direct contact with existing accounts regarding questions or changes to existing
coverage needs.
Requirements of the Customer Service Representative:
Bachelor’s degree
Prior exposure to customer service / office setting
Ability to learn
Work independently
Detailed and organized
Analyze and evaluate situations and options
Problem solving, decision making
Benefits:
Stable, mature organization in existence for over 100 years
Growing company
Commitment to training, continuing education for certificates and credentials
Full health coverage
